Meet the Team

Ben McKee

American Waterworks

Title: Senior Service Technician

Hometown: Pine Island, MN

Ben McKee from American Waterworks

Ben has worked for American Waterworks since June of 2013. Ben has had years of hands on training with American Waterworks, including attending a three-day service training at a conference in Connecticut, called Service University. His day to day duties include diagnosing problems, finding solutions, and fixing problems. He informs our customers of what is in their home, educates them on how it works or how we can fix it, and teaches them what they should watch for. 

Ben loves working for American Waterworks because he loves to help people. Every customer that he can help puts a smile on his face. He gets to meet hundreds of wonderful people each year and help protect their homes and investments. He also enjoys the people he works with and has created one-of-a-kind friendships here. In his spare time, he enjoys working on cars, customizing them and cutting vinyl stickers. He also likes to travel, sight-see and go fishing. 

We are grateful to have Ben on our team!

Customer Reviews
About Me
  • By Fritz K.
    Mauston, WI

    Customer Review

    By Fritz K.
    Mauston, WI

  • By Peter P.
    Camp Douglas, WI

    Customer Review

    By Peter P.
    Camp Douglas, WI

  • By Greg M.
    Tomah, WI

    "All of the young men that came to our house were wonderful, professional and hard working. We are impressed with your products as..."

    Customer Review

    By Greg M.
    Tomah, WI

    All of the young men that came to our house were wonderful, professional and hard working. We are impressed with your products as well! I won't go anywhere else in the future. I will always choose American Waterworks!

  • By Jim And Julene H.
    Tomah, WI

    "Very informative and explained things to us as to what to do during the year. "

    Customer Review

    By Jim And Julene H.
    Tomah, WI

    Very informative and explained things to us as to what to do during the year. 

  • By Larry S.
    Tomah, WI

    "Give Ben a raise and/or a Christmas bonus! "

    Customer Review

    By Larry S.
    Tomah, WI

    Give Ben a raise and/or a Christmas bonus! 

  • By Michael K.
    Tomah, WI

    "Safe contact! "

    Customer Review

    By Michael K.
    Tomah, WI

    Safe contact! 

  • By Ernie T.
    Tomah, WI

    Customer Review

    By Ernie T.
    Tomah, WI

  • By Wilford B.
    Tomah, WI

    Customer Review

    By Wilford B.
    Tomah, WI

  • By Marlene S.
    Viroqua, WI

    Customer Review

    By Marlene S.
    Viroqua, WI

  • By Dale G.
    Viroqua, WI

    Customer Review

    By Dale G.
    Viroqua, WI

Testimonials
from customers I've helped!
  • "The crew came earlier than scheduled, worked extremely hard, only took a short lunch break. They explained..." Read Full Testimonial

    Sue A. of Sparta, WI

    Customer Testimonial

              The crew came earlier than scheduled, worked extremely hard, only took a short lunch break. They explained things to me well and asked me what i wanted done if something came up and gave me what options I had. I have a crawl space that they had to go in for the piping to the sump pump. They were very polite and what an amazing job they did. Very impressed with their knowledge and work, I would Highly recommend them to anyone with water problems in their basement.
    Sue A.
    Sparta, WI
  • "Thank you American Waterworks for your excellent installation of our basement system! Over the last 17 years..." Read Full Testimonial

    Karen P. of La Crosse, WI

    Customer Testimonial

              Thank you American Waterworks for your excellent installation of our basement system! Over the last 17 years we have dealt with water in our basement on an on/off basis and always hated it when we had to clean up water and move or throw stuff away. You installed our system last summer and I am sleeping so much better and smile every time I hear the pump run - sending water outside! What a Blessing your organization is!
    Karen P.
    La Crosse, WI
  • "We TOTALLY recommend Ameican Waterworks!" Read Full Testimonial

    Kendra F. of Elgin, IA

    Customer Testimonial

              We really enjoy your crew coming!! They are prompt and Very Professional when they are here!! They take the time to explain what they did and answer all of our questions. They come prepared with everything I requested when I made the appointment. We asked about your radon system.....Totally Prepared!!! We bought the system!!! 😁 We totally recommend your company!!! I would give American Waterworks a 10 Star!!!!! Dakota and Tyler were here to install our radon system. We were Very Happy with their work!! They were Courteous and ready to answer any of my Questions. Everything was cleaned up when they left. All your crews that have come here, were Always Professional.....Very Well Trained!!! Thanks American Waterworks!!!
    Kendra F.
    Elgin, IA
  • "Very pleased with everything they have done for us." Read Full Testimonial

    Mark & Cindy B. of Decorah, IA

    Customer Testimonial

              Ben was very knowledgeable & right on target. Very pleased with everything they have done for us. Will continue to refer to others.
    Mark & Cindy B.
    Decorah, IA
  • "Impressive office staff. I've had Ben as the Service Technician a couple times, and he is always very..." Read Full Testimonial

    Violet B. of Winona, MN

    Customer Testimonial

              Impressive office staff. I've had Ben as the Service Technician a couple times, and he is always very pleasant and very efficient. I'm so thankful for this working waterproofing system, especially when it rains non-stop like it has!!
    Violet B.
    Winona, MN
  • "The person who took our call was prompt and most helpful regarding our appointment dates and times. Ben is a..." Read Full Testimonial

    James and Marleen M. of Winona, MN

    Customer Testimonial

              The person who took our call was prompt and most helpful regarding our appointment dates and times. Ben is a keeper! He has serviced our sump pump and back-up for at least four years now. He always goes the distance for us. He also takes his time to explain all the tests and checks. From sump pump installation to re-checks, to our cement-lifting, we are always pleased and grateful with American Waterworks. They help provide peace of mind from a lot of water worry!
    James and Marleen M.
    Winona, MN
  • "It was so nice to see people working so hard and caring about doing things right." Read Full Testimonial

    Anna and Robert T. of Fall Creek, WI

    Customer Testimonial

              I just wanted to let you know how pleased we were with the four men you sent out to do the work of fixing our water leak in the basement. They were such hard workers and never even sat down for a break to eat. They were very polite to us and knocked on our door each time they had a question. They cleaned up any messes and used appropriate language when talking and that meant a lot. They worked steady until they finished everything in one day and they were able to save a trip to come back here. It was so nice to see people working so hard and caring about doing things right. Please tell them we were very pleased with their work.
    Anna and Robert T.
    Fall Creek, WI
  • "Hello American Waterworks. Today, I had two replacement windows installed in my basement. I am very pleased..." Read Full Testimonial

    Francis S. of Preston, MN

    Customer Testimonial

              Hello American Waterworks. Today, I had two replacement windows installed in my basement. I am very pleased with the finished job. Jeromy, Lane and Jeremiah did an excellent job. They introduced themselves immediately when they arrived. Each of them had a smile and they were neat, clean and polite. They did a great job dismantling the existing windows, installing the new ones and explaining the process. They told me of a bare electrical wire, after removing a wall panel, which I greatly appreciated. They did an excellent clean up, inside and out! As a reputable company, you should be pleased to have such good representatives. Please know that this crew is exceptional. They also informed me of an old termite tunnel, which I will follow up on immediately. I would not have known about it without them telling me and showing me. I highly recommend them as a terrific work crew. Also, your sales representative, Ben McKee, was knowledgeable and personable. He appears to enjoy his job and no doubt, is a strong link in your business chain. He explained the water leakage was not from the Waterworks system, that I have, but from the windows. I know a bit about construction, but he answered every question that I asked him and was spot on. I will feel very comfortable recommending your company to those I meet. I have already told many in the Preston area about American Waterworks....so keep up the good work! Your product is very good (we first installed our unit in the early 1980s) and your staff is exceptional. Thank you for your continued service.
    Francis S.
    Preston, MN
  • "I have been a customer for 10+ years. I've had multiple projects completed including waterproofing, concrete..." Read Full Testimonial

    Ed M. of Rochester, MN

    Customer Testimonial

              I have been a customer for 10+ years. I've had multiple projects completed including waterproofing, concrete work, and radon mitigation, and I am very satisfied with ALL work done by American Waterworks!
    Ed M.
    Rochester, MN
  • "I love my dry basement!! The office staff was very friendly and knowledgeable. We had an awesome experience..." Read Full Testimonial

    Jean A. of Osage, IA

    Customer Testimonial

              I love my dry basement!! The office staff was very friendly and knowledgeable. We had an awesome experience with the design specialist and the installation crew. The foreman shook my hand and introduced himself and the rest of the crew members. They were all very efficient and courteous, and the cleanup was great. We have only good things to say about the products and all of the staff at American Waterworks! Thank you!
    Jean A.
    Osage, IA

Videos from projects I was involved with:

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The Importance of an Annual Maintenance

At American Waterworks, we have a fully-staffed service department that's dedicated to maintaining and... Watch Video »

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Before and after photos from jobs I've worked on:
  • Foundation Wall Repaired in Holmen, WI
    Before
    Foundation Wall Repaired in Holmen, WI
    After

    Foundation Wall Repaired in Holmen, WI

    Cal and Marcy A. of Holmen, WI had a bowed and cracked foundation wall in their basement, causing them to worry about the structural integrity of their home. They got our wall anchors installed, which are the most versatile wall repair system that we provide for homeowners because they can be installed to stabilize walls with a variety of problems, such as bowing, tipping, and cracking walls. 

    When installed, anchors are embedded in the soil outside of the foundation wall and are connected by a long, steel rod to a wall plate. This provides the necessary pressure against the inside of the foundation wall, which enables it to straighten back into its natural position. The anchors are then tightened with a torque wrench and can be tightened by the homeowner over time to ensure the system is sticking to its design. 

    Are you interested in our foundation repair products and what they can do for your home? Click HERE to learn more about our products and how they can help homeowners! 

  • Wet Basement Waterproofed in Waverly, IA
    Before
    Wet Basement Waterproofed in Waverly, IA
    After

    Wet Basement Waterproofed in Waverly, IA

    Glen B. in Waverly, IA had been suffering from a wet basement for quite some time and decided it was time that he took action to protect his basement. During heavy rains, large amounts of water would leak into his basement and it had damaged his property, so he contacted American Waterworks to receive a FREE estimate. One of our Design Specialists, Mac Cole, went to his home to inspect his basement and design a solution. Glen liked the proposal that Mac presented, so he decided to move forward with having our waterproofing system installed.

    Our production team installed a full perimeter of our WaterGuard drainage system around the basement floor. Then, they installed a TripleSafe sump pump, which is our most reliable sump pump. The WaterGuard properly drains water to the sump pump and from there, the water is pushed through the discharge line and expelled from the home. Our WaterGuard drainage system is guaranteed for a lifetime, so Glen is confident that he chose the right waterproofing solution to protect his basement.

    Are you suffering from a wet basement? Click here to receive a FREE estimate!

  • Push Piers Restore Foundation in Rochester, MN
    Before
    Push Piers Restore Foundation in Rochester, MN
    After

    Push Piers Restore Foundation in Rochester, MN

    Nathan U. in Rochester, MN had our waterproofing system installed in his home. During one of his annual maintenance appointments our Senior Service Technician, Ben McKee, noticed his garage floor was uneven, and he feared the problem was only going to get worse. After a thorough inspection, he was able to recommend our Foundation Push Pier System to provide a permanent solution to the settlement issue. Nathan was impressed with Ben’s evaluation and the products presented, and he moved forward with the project. 

    Our Foreman, Matt Zeller, and his production crew started the installation by digging out the soil surrounding the home where the foundation was settling. Then, they installed heavy-duty steel brackets below the footing of the foundation. Next, rugged, interlocking steel pier sections are hydraulically driven through the bracket until bedrock or stable soil is reached. The weight of the home is then transferred through the piers to load-bearing soil. Lastly, the crew installed our SentrySeal membrane to seal off any cracks and prevent water from entering the basement. They replaced the soil and cleaned up their work area. Nathan is glad he chose to invest in the stability of his home, and we are glad we could restore his peace of mind! 

  • Crawlspace Encapsulation in Mazeppa, MN
    Before
    Crawlspace Encapsulation in Mazeppa, MN
    After

    Crawlspace Encapsulation in Mazeppa, MN

    A homeowner in Mazeppa, MN was experiencing moisture and high humidity in his crawl space. Our team installed a vapor barrier system that transformed the homeowner's crawl space into a drier, healthier and more energy efficient space.

  • Beautiful Basement Transformation in Glenville, MN
    Before
    Beautiful Basement Transformation in Glenville, MN
    After

    Beautiful Basement Transformation in Glenville, MN

    Ken L. in Glenville, MN was concerned about the air quality in their basement. He had their basement tested for mold by another contractor and they confirmed that they did in fact have mold. They removed the mold and recommended that he look into having his basement waterproofed. He contacted American Waterworks to receive a FREE estimate, so we sent a Design Specialist to their home to inspect his basement and design the right solution specific to their waterproofing needs. Ken was pleased with our thorough plan to waterproof their basement, so he chose to move forward with the installation.

    Our production crew removed the concrete around the perimeter of the basement floor and drilled small holes through the wall which released the water that was built up. They laid the WaterGuard drainage system and installed the TripleSafe sump pump, which is our most reliable sump pump system. The WaterGuard now properly guides water to the sump pump and the water is then expelled from the home through the discharge line. Lastly, they installed our CleanSpace vapor barrier system which protects the basement from humidity and future mold growth. They replaced the concrete and the project was complete! Ken’s basement has been completely transformed to a dry, healthier space, and his peace of mind has been restored.

    Interested in learning more about our waterproofing system? Click here!

  • Water Seeping into Basement in Nerstrand, MN
    Before
    Water Seeping into Basement in Nerstrand, MN
    After

    Water Seeping into Basement in Nerstrand, MN

    Mike S. in Nerstrand, MN had water seeping into his basement from the ground and the walls. It had caused damage to his home and made the basement an unlivable space. He decided it was time to get help from a professional waterproofing contractor. A friend of his had previously worked with American Waterworks and recommended us to Mike, so he gave us a call to set up a FREE onsite inspection.

    Our Design Specialist determined that the best option to permanently waterproof Mike’s basement would be to install a full perimeter of WaterGuard, a TripleSafe sump pump and a full perimeter of CleanSpace. Mike agreed that was the right plan for his needs, so they set a date for the installation.

    Our crew removed the concrete perimeter of the basement and laid the WaterGuard drainage system. This system guides water properly to the sump pump, which then discharges the water to the outside of the home. Then, our CleanSpace barrier was installed, which protects the walls from any water seeping and from mold growing. The installation process took a couple of days, but Mike and his family can now enjoy a clean, dry and livable basement for a lifetime.

    Do you have water seeping into your basement? We can help! Click here to get a FREE estimate.

  • Waterproofing Basement System Installation in Forest Lake, MN
    Before
    Waterproofing Basement System Installation in Forest Lake, MN
    After

    Waterproofing Basement System Installation in Forest Lake, MN

    Stephen W. in Forest Lake, MN had water seeping into his basement and he did not have a sufficient sump pump to discharge the water from the home. He saw one of our waterproofing advertisements and decided it would be a good idea to get a FREE estimate to waterproof his basement.

    Our Design Specialist, Chad Johnson, went to his home to inspect the situation and to develop a solution. Chad determined that the best way to ensure that Stephen would never have to worry about a wet basement would be to install WaterGuard around the perimeter of the basement and then install a SuperSump sump pump to properly expel the water to the outside. Stephen agreed that this was the right plan for his basement, so we sent a crew to install our system.

    The installation took a couple of days, but Steven will reap the benefits of this system for a lifetime. Since the installation, he has had a dry, clean basement. Our waterproofing system is backed by a lifetime warranty, so Stephen can rest easy knowing he invested in permanently protecting his home from water seeping into his home and causing damage.

    Do you have water leaking into your basement? We can help! Click here for a FREE estimate. 

  • Basement Repaired in Hopkins, MN
    Before
    Basement Repaired in Hopkins, MN
    After

    Basement Repaired in Hopkins, MN

    Kira L. of Hopkins, MN had water leaking throughout her basement, making her worry about the value of her home. Our Foreman, Edgar Miranda, and his production crew began this installation by cutting out the concrete perimeter of Kira's basement, forming a trench. In the trench, our crew installed 146 feet of our WaterGuard System which is made to collect water seepage from basement walls and serve as an underground drain. Next, our team applied 146 feet of our Foamax Wall Panels around the wall perimeter, which prevents water exposure and protects the basement from any further damage. Lastly, our crew applied 146 feet of our spray foam around the ceiling perimeter to keep cold air out, while providing more energy. To complete the installation, our team covered the open gaps with rock and replaced the existing concrete. Kira was extremely happy with the work and could not have asked for anything more! 

  • Waterproofing System Installed in Madison Lake, MN
    Before
    Waterproofing System Installed in Madison Lake, MN
    After

    Waterproofing System Installed in Madison Lake, MN

    Pell J. in Madison Lake, MN had water leaking into his basement. He was concerned about the air quality in their home and the damage that the water was causing. He saw an advertisement in his local newspaper for American Waterworks, so he decided to call us for a free estimate. One of our Design Specialists went to his home to inspect his basement and design a solution. We recommended that he have our full waterproofing system installed in his basement to ensure that his basement would be permanently waterproofed. Pell liked the proposal that we presented to him, so he scheduled the installation.

    Our production team started the installation by removing the concrete around the perimeter of the basement. Then, they laid the WaterGuard drainage system and installed the sump pump. The drainage system now properly guides water to the sump pump, and from there the water is pushed through the discharge line and expelled from the home. The installation took our crew one full day, and Pell will now be able to enjoy a dry basement for many years to come. He is glad he chose to invest in the protection of his home.

    Do you have a wet basement? Click here to receive a free estimate!

  • Bowing Basement Wall Stabilized in Waconia, MN
    Before
    Bowing Basement Wall Stabilized in Waconia, MN
    After

    Bowing Basement Wall Stabilized in Waconia, MN

    Nick in Waconia, MN just moved in to a new home and discovered cracks in his foundation and a bowing basement wall. He was concerned about the value of his home and the potential problems these foundation issues could cause if left alone, so he contacted American Waterworks to have one of our foundation repair experts inspect his foundation. Our Design Specialist, Chad Johnson, determined that Nick’s best option was to repair his foundation using wall anchors. Chad explained the process and let Nick know that repairing his foundation will solve the problem in an efficient and cost-effective way, so Nick chose to move forward with having our system installed.

    Our production team installed 14 wall anchors along the perimeter of Nick’s foundation walls in his basement. We drilled long metal rods through the brick walls and into the soil surrounding the home. Then we secured the rods with anchor plates on each end and tightened them. After the installation, the walls became stable and began to straighten. Our foundation repair products are guaranteed for a lifetime, so Nick is confident that he chose the right solution for his home!

    Are you noticing cracks in your foundation? Contact us here to receive a FREE estimate!

  • Bowing Foundation Walls Stabilized in Litchfield, MN
    Before
    Bowing Foundation Walls Stabilized in Litchfield, MN
    After

    Bowing Foundation Walls Stabilized in Litchfield, MN

    Jessie L. in Litchfield, MN had a couple of damaged foundation walls in her basement that were bowing inward. She contacted American Waterworks to receive a FREE estimate, so we sent one of our Design Specialists, Jeremy Radtke, to her home to inspect her situation and design a solution. Jeremy assured her that we would be able to stabilize her walls by installing wall anchors. She was pleased to hear this, so she scheduled the installation.

    Our production team installed 14 wall anchors through the damaged walls in the basement. We drilled small holes through the walls and in to the soil. Then, we dug corresponding holes in the yard and inserted long metal rods. Lastly, we secured the rods by installing anchors on each end. Jessie's walls are now permanently stabilized, and she is glad she chose to invest in the protection of her most important asset. 

    Do you have cracked foundation walls? Click here to receive a FREE estimate!

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our service area

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IowaWisconsinMinnesota Our Locations:

American Waterworks
1307 Valleyhigh Dr NW
Rochester, MN 55901
1-507-200-2737


American Waterworks
4119 14th Ave N
Fargo, ND 58102
1-701-419-8222
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