Testimonials for American Waterworks

We had part of our foundation supported on helical piers, as well as helical anchors installed in a large retaining wall below the house. The job required two crews from American Waterworks. They arrived and went to work, and it was clear everyone knew what they needed to do. The two crews were fast and polite, always answering questions I had, and giving me a good idea of what was being done. They clearly had done this work many times before and were experts at installing this type of structural support system. I was impressed by how little impact their work had on the inside of the house. The care taken to protect the structure was clearly a result of a lot of experience with this type of work. They were also done ahead of schedule in just 4 days, working 11 hours a day. The company came highly recommended and I am glad I chose them to handle this job. The process of getting a proper quote for this complex job took some time, but the flexibility to get them to do just what we needed to be done was another sign of their experience with this type of construction. Thanks to Hugo and his crew, our dream house will now sit securely on the hillside it was built on 6 years ago. 

I never thought there would be a situation to my basement issues! Then I learned about American Waterworks! My crumbling 100 year old walls and horrible crawl space have now been turned to delightful! I was so pleased with the excellent and friendly service I received from every one of the staff members. The work crew couldn't have been any better! I can't say enough good things about the experience I had with American Waterworks! My basement is warmer now, which saves me money on my heating expense! I couldn't have asked for anything more! Thank you, American Waterworks!

I just had my basement wall straightened by American Waterworks and the crew did an excellent job! I would like to thank Rick Weber, my design speicalist, for explaining the process to me. I also want to say what an excellent job the crew did. Thank you Juan, Catarino, Manuel, and Jose! 

I liked the idea that you could use the driveway the same day and didn't have to tear up my yard.  Rick was very helpful and explained how the job would be done.  Brandon really knows what he is doing.  He was very careful, neat and made sure we were satisfied with the work.  He and his helper did a great job.

I had a great experience from start to finish. I had four different foundation companies look at the large crack in my foundation. Two said to put epoxy in it and it would be good. The third offered a slightly more involved fix that wouldn't address the root of the problem. American Waterworks was different from the start. First of all, they book a three-hour appointment so they can fully investigate, measure, and explain exactly what is happening and what needs to be done to truly fix the problem. The level of knowledge and experts shown by the Design Specialist, Chuck, was astounding. He even predicted that there would be at least one if not two more cracks in the foundation, as well as their locations and he was right on both counts. I ended up needing 10 helical piers and 7 helical anchors to repair the foundation and stop it from rotating backwards toward the hill and to stabilize and lift the foundation back to its original position. The three-man installation crew was incredible. Jose, the Foreman, Luis, the Co-Foreman, and Jose, the Production Specialist, were extremely hardworking, knowledgeable, and always willing to take time to answer any questions I had about the project. Their level of professionalism, courtesy, and attention to detail put me at ease during such a major undertaking and I always knew my house was in good hands. I can't recommend American Waterworks enough to anyone needing their foundation repaired. 

The crew was friendly, explained things well, knew exactly what to do, and worked well together. The crews that have come to our house have always been professional and knew their job well! 

I wanted to pass along my thanks to the crew who worked on my basement.  Their work was outstanding, and I love having a dry basement following all this rain.  The time of installation was during such a difficult time for me and my family, and the workers were so very kind and accommodated my coming and going and worked with such professionalism. Please pass along my thanks and appreciation for a job well done.  Also, Matt the supervisor was exceptionally kind and led his team very well. Thank you! 

The knowledge of our Design Specialist, his ability to answer our questions, and the quote he made was very thorough. He provided excellent customer service! The interaction we had with the office staff was minimal but good. We liked the email and the phone messages we received as reminders of upcoming dates and details. Jose and his crew were awesome! They kept us informed and they worked their butts off to get the job done on time!  Overall, we had an excellent experience! We appreciate all the hard work and time spent on our project! 

Tom was good and very informative.  When I had problems they were very prompt at coming to fix things.  

I just wanted to let you know how pleased we were with the four men you sent out to do the work of fixing our water leak in the basement. They were such hard workers and never even sat down for a break to eat. They were very polite to us and knocked on our door each time they had a question. They cleaned up any messes and used appropriate language when talking and that meant a lot. They worked steady until they finished everything in one day and they were able to save a trip to come back here. It was so nice to see people working so hard and caring about doing things right. Please tell them we were very pleased with their work.

The crew came earlier than scheduled, worked extremely hard, only took a short lunch break. They explained things to me well and asked me what i wanted done if something came up and gave me what options I had. I have a crawl space that they had to go in for the piping to the sump pump. They were very polite and what an amazing job they did. Very impressed with their knowledge and work, I would Highly recommend them to anyone with water problems in their basement.

The Service Technicians came to do an annual inspection/service on the basement waterproofing and window installation we had done last summer. The technicians were great! They are polite, professional, and very knowlegeable. They explained everything they were doing and answered all of our questions. Highly recommend! 

Jen is quite helpful with questions and concerns.  She finds answer immediately.  Chad, the gentleman who gave me the estimate, explained everything the workers would do in detail.  He was professional and courteous and very brave.  The spiderwebs didn't bother him at all.  The production crew were not only courteous, but caring, professional and happy.  They would laugh and sing and joke while doing their job.  It was a pleasure to hear such jovial workers!!  An amazing crew!!! The attitude of your people is outstanding and they weren't happy and satisfied unless I was happy and satisfied.  

Our basement was a big project with 2 different levels. The guys started on Monday and were done by Thursday. They were very courteous to us, our kids and home. I felt bad all the running up and down the stairs they were doing carrying broken concrete and stone. But they worked hard and I really didnt see them just stand around. Was very impressed. It has been tested and our basement is dry! We now don't panic when it rains!!

What a wonderful hardworking crew!  Clean up was super!  Never a doubt if anything went wrong it would be taken care of.  Complete trust in your staff!