Testimonials for American Waterworks

We couldn't be happier with your company & service.  Also, we would like to thank you for squeezing us in so we could close on our home on time.  Dustin was professional, courteous and answered all our questions.  

The crew from American Waterworks fixed my house from dangerous levels of radon. My sister came down with a terrible sickness in her lungs related to radon. She didn’t know she had high radon until she sold her home and they tested it and it was high. So I went online and found RadonEye radon detection device and put it in my utility room in my basement. My levels indicated that action was required as soon as possible! My friend advised me to call American Waterworks, I’m very glad I did! They knew what they were doing and fixed the problem! My radon level is almost nothing now!! I’m extremely happy with the job they did! I recommend everyone get their home tested! It was like I was smoking a pack a day for my lungs and I never smoked! Get this done!

We had American Waterworks fix our crawl space this past winter. We live on a lake and after the wet fall we had 7 inches of standing water down there. They raised the sagging floor with several jacks, put in a drain tile system, encapsulated the crawl space, installed a sump pump, and a dehumidifier. The crew was awesome having to do all that work in our 3’ crawl space. After the snow this winter, that sump pump ran a lot this Spring and we couldn’t be more pleased with the job they did. Very professional. Worth every penny.

I have a cement slab crawl space but the house sits on wet soil and there is alot of shifting during the season. Our neighborhood has had a problem with garter snakes the past two years gaining entrance into our living spaces. They are under the cement slab and manage to get into the crawl space between the cement slab and walls of the crawl space. I Store many items in this space so this was a problem. After battling this for two years with two wildlife eviction services, I chose to have American Waterworks encase the crawl space. It is wonderful! The men were here on time, were very tidy, professional, and got the job done in a very timely manner. I now have an attractive, bright, clean crawl space where I can store my belongings with no fear of running into any more garter snakes. An added plus is that there is no more moisture that can get in the crawl space either. My peace of mind is well worth the expense.

Hello American Waterworks. Today, I had two replacement windows installed in my basement. I am very pleased with the finished job. Jeromy, Lane and Jeremiah did an excellent job. They introduced themselves immediately when they arrived. Each of them had a smile and they were neat, clean and polite. They did a great job dismantling the existing windows, installing the new ones and explaining the process. They told me of a bare electrical wire, after removing a wall panel, which I greatly appreciated. They did an excellent clean up, inside and out! As a reputable company, you should be pleased to have such good representatives. Please know that this crew is exceptional. They also informed me of an old termite tunnel, which I will follow up on immediately. I would not have known about it without them telling me and showing me. I highly recommend them as a terrific work crew. Also, your sales representative, Ben McKee, was knowledgeable and personable. He appears to enjoy his job and no doubt, is a strong link in your business chain. He explained the water leakage was not from the Waterworks system, that I have, but from the windows. I know a bit about construction, but he answered every question that I asked him and was spot on. I will feel very comfortable recommending your company to those I meet. I have already told many in the Preston area about American Waterworks....so keep up the good work! Your product is very good (we first installed our unit in the early 1980s) and your staff is exceptional. Thank you for your continued service.

They were very polite, very hardworking, and happy doing their job! We would hear them laughing and whistling. Each night, the worksite was swept clean and looked neat. Juan was very knowledgeable about what he was doing. We think this crew should get a big raise! Thank you for the wonderful work! 

Thank you to American Waterworks for doing such a nice job in our basement. We are confident that we no longer will have any flooding in our basement! The office staff was very professional and pleasant. Dustin, the Design Specialist, was very knowledgeable. The installation crew with Juan as the Foreman was excellent! They were all very hard workers. American Waterworks has an awesome product, and for that, we are very thankful! 

 We had just gotten eight inches of snow the day prior to starting the project. Regardless of the working conditions, the crew made the best of it and finished the job in a timely manner. I have never seen such physical work done in my life. They dug, they hauled buckets of dirt and rock. The many times I looked out the window, they were doing the job with smiles on their faces! Keep up the good work! 

I want to commend the team that worked with us. Josh, the consultant, who came out to give us an estimate was great. He answered all of our questions and was very knowledgeable. He was also very prompt in returning emails and messages. The team that came out to our house to place the system was awesome as well! Jose, the Foreman, and the two other gentlemen, Eddie and Luis, were on time and very professional. They answered all of our questions and updated me along the way on everything they were doing. They went above and beyond and finished the job in one day versus two. American Waterworks should be very happy to have such hardworking employees. Thanks for a job well done! 

I've used services from American Waterworks previously for our church. The work was excellent and solved the sunken concrete, but also solved a drainage issue in the basement. The project still looks like new after 2 years. The office staff is excellent! The Design Specialist we met with, Brian, was extremely thorough and knowledgeable. The installation crew was outstanding and the clean up was great! I highly recommend American Waterworks and their concrete leveling services. The company is very professional and the workmanship is outstanding!!! 

Dustin,  Great crew, and I think they did a terrific, careful, and complete job. I really appreciated Arturo's efforts to make sure we got what you and I had talked about. Like you (and Arturo) said, getting around the plumbing was "easy." It still looked hard to me. Thanks for your assistance and patience. I'm really looking forward to spring and the melting snow now.  Tom 

Brandon & Mac were great to work with.  Of course the cost was plenty, but if the works last it will be well worth the investment.

The crew greeted me with confident handshakes and introductions which isn't always common in the trades. Trevor Ellingson and his crew of only one-but between the two of them they work like five- work extremely well together and are fast and efficient. As the slabs were being raised, Trevor explained what he was watching for and how the slab needed to be raised to prevent cracking or breaking. They kept everything clean and neat by picking up as they worked but never stopped working as they cleaned up. Hard working guys!!! They represent your services with pride and hard work. Well done! 

Great customer service!

Tim was professional and knowledgeable with the home inspection. He was able to explain exactly what we needed, give us some options and find us the best price for our budget. The crew was efficient, professional and respectful. They really did a good job.