Testimonials for American Waterworks

Shane, the Design Specailist, walked me through the process from start to finish and explained the products being used with NO shortcuts. Other companies were taking shortcuts, and the outcome wouldn't have been the same. I wanted the job to be completed correctly and with a warranty. The office staff was wonderful, nice, and professional! Shane was fantastic! I appreciate his help through the process. He is professional and can be trusted. Juan and his crew were also fantastic, worked hard, and finished the job. The installation was top notch - fantastic work! The crew worked hard, they were courteous, professional, and completed the job ahead of schedule. I have already referred others to American Waterworks. I sincerely appreciate the no shortucts and doing the job right! My first concern was the wet basement, which has already been addressed. My second concern was warmer floors during winter months, and I will be looking forward to seeing how it works! I'm sure it will be warmer. Please pass on a thank you to everyone involved! Thanks! 

I really want to compliment the crew with American Waterworks. Throughout the install of my sump pump system, they would bring me in to look at what they were doing and make sure I was happy. They were very polite, courteous, and went the extra mile to keep our space clean. When they left, the entire project looked neat and professional. They left me with a lot of peace of mind that this was done and done right. I also want to compliment the front desk gal at their Rochester office. I stopped in there initially to get some information and she was so helpful and polite and went out of her to make sure I had all the information that I needed. When I left there, I already had a good feeling about having them do this work. Lastly, I want to compliment Eric, our sales rep. Unlike another company based out of Mankato that quoted me on this, who was a very argumentative salesperson, Eric listened to what I needed done and worked with me. The experience with him and the fair price he gave made it easy to hire them to do this project. I would recommend this company 100%.

We are getting a decent rain and happy to say so far so good. Thanks for your hard work and for repairing the non working system. I will let you know if my basement takes on any water. You have great work ethic & you're good people!

The Design Specialist was very good and accomodating. He stuck around for an extra 2 hours for my wife to get home and go over the plan. The office staff was polite and helpful, and the crew was one of the best I've encountered! All around great service from start to finish. 

I had googled for information about the work I wanted. I saw the website and the information listed and they worked in our area. I liked that the company offered different systems. The office staff was very good. They consistently provided information leading up to the project start date. Eric, my Design Specialist, was very good and very accommodating. He looked at the problem and what we wished to do and developed a plan to meet our needs. He was also always prompt at getting back to us. The installation crew was great! The crew arrived when they said they would and got started right away. It was hard work but they completed the project quickly! The whole project went better than I expected. The crew did great work and we really appreciated how they protected things from dust and cleaned up afterwards. 

Our basement was a big project with 2 different levels. The guys started on Monday and were done by Thursday. They were very courteous to us, our kids and home. I felt bad all the running up and down the stairs they were doing carrying broken concrete and stone. But they worked hard and I really didnt see them just stand around. Was very impressed. It has been tested and our basement is dry! We now don't panic when it rains!!

What a wonderful hardworking crew!  Clean up was super!  Never a doubt if anything went wrong it would be taken care of.  Complete trust in your staff!