Testimonials for American Waterworks

Any conversations with the office staff wre upbeat and friendly. They were very knowledgeable and capable of directing my call to appropriate personnel. Brian R. was very knowledgeable, personable, and down to earth. Brian's a keeper! Troy and Chris know the in's and out's of heir job. They are very down to earth, hardworking, and gave 110% on a very hot day, and the cleanup was great. I highly recommend American Waterworks for the work recently done in our basement. I sleep better knowing all is well in our basement and with our outside concrete improvements. Thank you! 

Thank you to Dylon Mish and his crew for the great work! 5 stars all around from us! The professionalism and expertise were amazing. Thanks for talking with me and explaining things and going above and beyond on the concrete work done. You guys rock! Also, my co-worker had work done by Dylon, and she absolutely raved about him and his crew! American Waterworks will always have our business and great reviews. Thanks so much! 

I was referred to American Waterworks by one of my co-workers, and I am happy to say our foundation repair and waterproofing projects were money well spent! The office staff was nice. The Design Specialist, Dustin, was very knowledgeable, helpful, and patient. He even made a second visit to ensure our satisfaction. The crew, led by Tremaine, was very efficient, and my wife appreciated their cleanliness. The cleanup was great. Well done! 

The office staff is always very friendly and helpful. If they don't have the answers, I can count on them finding someone who can assist in answering my questions. Mitch, my serice tech, was very knowledgeable and personable. He answered my questions fully. I appreciate Mitch for adding written notes on my "service record." That's a good base line for future services. The cleanup was very good also; you wouldn't have even known he was here! 

I had an internal drainage system installed on November 30, 2020. Edgar was the Foreman/lead technician. I had 6+ inches of rain from Saturday to Sunday this past weekend. Thanks to American Waterworks, the inside of my house is nice and dry! Thank you! That rain paid for my system right there. IT would have been awful had I not had it! The photos are of my front lawn and the side lawn during the worst of the storm. Thanks again! 

They showed up right on time and proceeded to hang plastic sheeting to control the dust from flying out of the work area. They also put tarps down to protect the floor and steps. They quickly took out the concrete floor that they needed in order to do the work. Once they were done with that, they quickly installed a sump pump and related plumbing, and replaced the removed concrete. After they removed the plastic sheeting, the only way you could tell they were there is by the fresh concrete part of the floor, and so far, there is no water in the basement. 

Very Friendly & Helpful... Couldn't ask for nicer people to deal with!

I wanted to pass along my high regards for Alex Whitney, Service Technician. Alex provided my first annual inspection. Alex was prompt, cheerful, and very patient with my many questions. He reviewed/inspected all the work done. Alex gave me an excellent primer on my sump system and improved the drainage gradient. I hope you are as pleased with Alex's dedication and skills as what I witnessed. 

We had 4 inches of rain and no water in our basement after our waterproofing system was installed! The office staff was great. The system design specialists, Rick Weber, was excellent, and the crew was great! They worked hard non-stop. 

We saw American Waterworks truck at our neighbor's house, which led us to research the company. The customer care staff were very nice to deal with and very quick to respond. My Design Specialist, Michel, was very good to deal with and excellent in addressing my questions. He was an excellent communicator! And the design seemed great.  The crew that came out to my home was fantastic! They were so nice to deal with and they were even kind to my dog! Overall, the whole process was great. Hopefully this will help our basement to be dry. We look forward to the spring when they'll dig the line for the sump pump outlet. Thank you! 

I was very pleased with the work Edgar did for me! He did an excellent job with the spray foam and I want him to be recognized for it. He was very kind, knowledgeable, and did a great job cleaning up afterward. He deserves a raise! 

The service was for radon mitigation in our home that had higher than acceptable radon levels. The work was professionally done, and care was taken to protect carpeting, etc. during their work. The crew updated us as they did their work and asked permissions for needed modifications to the house. I would recommend this company to anyone looking for quality workmanship, congenial communication, and moderate pricing.

Ben was very knowledgeable & right on target.  Very pleased with everything they have done for us.  Will continue to refer to others. 

Hugo and his staff were exceptional! We couldn't have been happier with their work and clean up. The three men worked harder than any other servicemen we have ever had come to our house. They were beyond excellent! Please thank them for us! 

We were very pleased with the professionalism and thoroughness at every stage of the process. From initial contact, to home visit and quote through to the install of a new sump pump system and dehumidifier. All staff were incredibly courteous and straightforward. Office and sales team kept in good communication with us, answered every question numerous times, very patiently, until we wrapped our minds around it. The install foreman and the team were on time, quick, and tidy. During install, we discovered a small change was possible and everyone worked to make it happen, resulting in a better arrangement for our home. Following the success of this project, we plan to have further waterproofing completed by American Waterworks.