Testimonials for American Waterworks

My Design Specialist, Mac, was very thorough in his presentation and gave good answers to me about the scope of the project. Jeromy and his installation crew used floor covers and plastic curtains to mitigate the clean-up. They were considerate and effective.  At our first meeting with Jeromy and workers, they extended cordiality and determination to do their best work. They performed as promised! I was at high-level stress because of a mishap with a city sewer line. Thank you for understanding my anxiety! 

Impressive office staff. I've had Ben as the Service Technician a couple times, and he is always very pleasant and very efficient. I'm so thankful for this working waterproofing system, especially when it rains non-stop like it has!! 

I want to recommend American waterworks not only for the great job they did raising all of my cement sidewalk and repairing the broken pieces (saving me tons of time and money replacing it,)they came back and fixed one of the pieces that had settled. They do guarantee their work and it looks amazing!! I want to share the guys that came over to do the work are professional, meticulous and quick. The entire sidewalk was done within 2 hours in addition they added grout in between making it look like it was brand new. It truly is amazing how this process works. I am super happy with the job and would recommend American Waterworks to get the job done timely and they guarantee their work.

You guys took care of our basement last year, and we noticed our pumps were running last night after all of the rain, and no water came in! We used to have to wake up during heavy rain to vacuum up water. But now we are planning on getting a cozy carpet in the basement! Your customer service is also fantastic! Thank you, American Waterworks! :)

The person who took our call was prompt and most helpful regarding our appointment dates and times. Ben is a keeper! He has serviced our sump pump and back-up for at least four years now. He always goes the distance for us. He also takes his time to explain all the tests and checks. From sump pump installation to re-checks, to our cement-lifting, we are always pleased and grateful with American Waterworks. They help provide peace of mind from a lot of water worry! 

I wanted to finish my basement and eliminate the remaining 10% of water issues. I found the American Waterworks website and looked at all three minute videos which was informative. I contacted them by phone and a packet with their services listed arrived shortly after with more information. I had a company representative come to the house and take measurements and inspect the basement for what they had to do. Very professional and represented the company well. The price was lower than what I had estimated and received discount for the preferred payment option. The three-man crew arrived right on time, worked hard, only taking a break for lunch that we gave them. The entire job was done in about 8 hours. I was very pleased and impressed. This was is December of 2016. They advised that since the ground was frozen, they'd have to come back in the spring to finish the outside underground portion. In May of 2017, a representative contacted me to arrange a date. A different crew arrived on time and finished in about 2 hours. Very professional. 

I want to recommend American Waterworks not only for the great job they did raising all of my cement sidewalk and repairing the broken pieces. They came back and fixed one of the pieces that had settled. They do guarantee their work and it looks amazing! I want to share that the guys who came over to do the work are professional, meticulous, and quick. The entire sidewalk was done within two hours. In addition, they added grout in between making it look like it was brand new. It truly is amazing how this process works. I am super happy with the job and would recommend American Waterworks to get the job done timely and they guarantee their work.

I just had my basement wall straightened by American Waterworks and the crew did an excellent job! I would like to thank Rick Weber, my design speicalist, for explaining the process to me. I also want to say what an excellent job the crew did. Thank you Juan, Catarino, Manuel, and Jose! 

The office staff was friendly and knowledgeable. The crew was very courteous and easy going. They did a great job. We have been very happy with American Waterworks, their products and service. We have recommended your company to many of our friends and neighbors. Thank you for all you do! 

We are SO impressed with our basement in Lanesboro!!!!!!  It went from a gross swamp to livable space. We never thought it would be this improved. Even halfway would have been worth the money, but now we have doubled our usable space! Thank you so much for saving the basement in our Victorian! The extensive renovation upstairs is definitely worth it now!

Brandon & Mac were great to work with.  Of course the cost was plenty, but if the works last it will be well worth the investment.

Thanks to the American Waterwerks crew for the very professional job they did in repairing my driveway. They work very well together to obtain a finish product that was very satisfying to me as a customer.They come highly recommend for that type of repair.

Our experience with American Waterworks was great! The Design Specialist, Mike, was very thorough, easy to talk to, and very professional. The pricing for our waterproofing and radon mitigation project was competitive. The Foreman, Raul, and his crew were absolutely excellent! Very satisfied with the work completed, and the cleanup was great. Raul and his team exceeded our expectations! Incredibly hardworking! Thank you! 

Hello American Waterworks. Today, I had two replacement windows installed in my basement. I am very pleased with the finished job. Jeromy, Lane and Jeremiah did an excellent job. They introduced themselves immediately when they arrived. Each of them had a smile and they were neat, clean and polite. They did a great job dismantling the existing windows, installing the new ones and explaining the process. They told me of a bare electrical wire, after removing a wall panel, which I greatly appreciated. They did an excellent clean up, inside and out! As a reputable company, you should be pleased to have such good representatives. Please know that this crew is exceptional. They also informed me of an old termite tunnel, which I will follow up on immediately. I would not have known about it without them telling me and showing me. I highly recommend them as a terrific work crew. Also, your sales representative, Ben McKee, was knowledgeable and personable. He appears to enjoy his job and no doubt, is a strong link in your business chain. He explained the water leakage was not from the Waterworks system, that I have, but from the windows. I know a bit about construction, but he answered every question that I asked him and was spot on. I will feel very comfortable recommending your company to those I meet. I have already told many in the Preston area about American Waterworks....so keep up the good work! Your product is very good (we first installed our unit in the early 1980s) and your staff is exceptional. Thank you for your continued service.