Testimonials for American Waterworks

They were booked out two months when I called them but the project date of work was right on. They said it would take two days, and it was done in two days. Their workers were courteous and professional. Even though it has been less than a month, I have had no more water in my basement, and we have had some MAJOR RAIN! They said I could go ahead and lay carpet. I still check each time it rains and there is no water! The system they put in is guaranteed for the life of my home and they come out once a year, at no cost to me, and check the system! So far, I love it! It was expensive, but not having to pump water after every rain makes the cost not seem so bad! 

My husband and I live in a home built in 1913. While it was mostly remodeled before we moved in about 6 years ago, we're pretty sure the basement hadn’t been touched in 107 years! After almost 6 years of fighting the mustiness, dampness, occasional flooding and general creepiness of the basement we called American Waterworks on the recommendation of our neighbors. Our sales rep, Hector, spent a ton of time with us, was clear about the work and the cost and was always available for follow up questions throughout the process. We thought the drain tile, sump pump, cleanspace wall system and sani-dry dehumidifier/air purification system would be able to help enough to make our basement more pleasant and less damp. What we didn’t expect was the immediate and total improvement of the space. Arturo and his crew were top notch, completing the work in the scheduled 4 days, always happily answering our million questions and going above and beyond to ensure quality. After they were finished, we could not believe the transformation. The moisture is literally gone. Our kitchen and top of the stairs area used to smell musty, that’s gone. In the days after they finished the work we got big rainstorms that would usually cause water to come up through the floor. That’s gone. We had an appraiser out after the work was done and he was impressed with the work and said he never sees basements that could be finished in these old houses but he wouldn’t hesitate now to finish this one. It’s added immediate value to our home and added quality of life value to our everyday living, along with peace of mind that we’re breathing clean, dry air. Highly recommend this company!

First Rate Service - Top to Bottom, from your entire staff! Excellent Crew! Thank you.

Tony and Chris were great! They did a terrific job leveling my shed. One side of it was down 3” to 4” in one corner. The shed is 11’ x16’ with a loft. I was afraid that no one would be able to level the slab which was cracked down the middle because of all the loading being on on just one side of the piece of the slab. The technicians leveled the slab and rescued my shed in under 3 hours time. Thank you American Waterworks!!!

I chose to work with American Waterworks for the fact that they answered my request for a quote promptly and professionally, and they fostered a feeling that they really wanted my business. The office staff was helpul and courteous. The design specialist and installation crew were very polite, knowldegeble, and professional. American Waterworks is a very helpful, informative, professional company that seems to have a great knowledge of their trade and respect for their customers. 

Josh Schultz did an amazing job working around my schedule to help me solve my sump pump issues. He was able to direct me to the exact sump pump system that was perfect for my situation. He was pleasant, knowledgeable, and did not try to up sell me into more than what I needed. He communicated with the city to make sure my new sump pump system was current with city code and laws. The installation crew did a fabulous job and had the new sump pump system installed very quickly. Thank you, American Waterworks! 

The office staff was very friendly, helpful, and easy to work with. Ben arrived on time and was very thorough and knowledgeable. He was very informative and pleasant. Troy and Chris did an amazing job! They arrived on time and did great work. Overall, I had an amazing experience and regret not fixing our sidewalk a lot sooner. American Waterworks made this repair very easy, and the repair was an excellent value! 

Great customer service and follow through from start to finish. Estimate matched what the total cost was. No hidden costs later, and the job was done completely. Highly recommend this company! 

I've always received great service with American Waterworks! My appointments with them always meet my needs, and they are very accommodating. Ben M. in the Service department is great! Very personable. I've been very impressed with all of the employees at American Waterworks. They have been very knowledgeable on all of the projects done at our house (Waterproofing and Radon Mitigation). And I can't believe how clean everything is when they are done! Probably cleaner than before they started! Thank you! 

The crew who did the job at my house was very polite, courteous, and professional. They called 15 minutes before they arrived just to let me know. They put down drop clothes to keep the dirt and dust to a minimum. They also put up plastic so that the dust stayed mainly in their work area and they vacuumed up the work area with their shop vac before leaving. I'm very happy with the results of the job! 

Travis was extremely knowledgeable, answered all my questions.  Professional, knowledgeable, courteous.

I started to research American Waterworks after seeing some advertising on TV. The office staff was very helpful and knowledgeable. The Design Specialist, Matt Ryan, was very nice, knowledgeable, explained everything, and did a good job. The installation crew was very professional and explained the entire process before and after the work was done. Everyone was very professional in every aspect of the job. From the call to the office to the completion of the job! Very happy with our concrete leveling project! 

Our contractor referred us to American Waterworks for our foundation repair project. From the beginning, the staff we interacted with were excellent! Chad Johnson was our Design Specialist, and he was very knowledgeable and explained everything on his first visit. The installation crew was excellent!! They know what they were doing and worked together to get it done! Mason, the Foreman, explained everything and what we needed to do. A BIG thank you to Mason, Larry, Zach, and John for a job well done. Mason made a few more suggestions, and becasue of the excellent work, and again with the help of Chad Johnson, we are scheduled for more work to get done. We are looking forward to it! Thank you! 

I had three companies provide estimates for work that needed to be done at our family lake home. From the very start, American Waterworks was clearly the best choice. Ryan was very knowledgeable and polite. He took the time to perform a thorough inspection and walk us through the recommended solutions. He came prepared with handouts and videos that showed exactly what the work would look like, and left us with a bid that day so we knew exactly how much it would cost. The crew that arrived to perform the work was great. They were all very courteous, and their experienced showed in the work. Overlal, top-notch company to work with and I would recommend them to anyone in need of basement/foundation/floor work. 

Carol chose American Waterworks because of the word of mouth, she saw multiple signs up around town, and she saw a lot of commercials on television. She thought the office staff was very professional and nice to work with. She also thought they were very informative.  Carol also enjoyed the design/sales process. "Eric was wonderful. He explained everything perfectly. He really knows his job, and is professional," she said.  "The crew did a great job and cleaned up beautifully. I would recommend American Waterworks to everyone I know! You do great work. Thank you!"