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Greetings Mr. Janesky,
My husband and I are currently involved in an extension renovation project that included working with one of your Basement Systems teams. (I wish I could say that we opted to embark on this adventure, but unfortunately, it was all prompted by a mold issue in our home that had to be addressed.) After working with a wonderful mold remediation team, we were scheduled to work with American Waterworks based out of Pine Island, MN.
The American Waterworks team has been outstanding to work with throughout the entire process. Before we even met with our design specialist, Mike Radosevich, he mailed us a packet of information that included your Dry Basement Science book which I read cover-to-cover. After reading the book, I had so many questions (about how these systems would work in my house specifically), but my meeting with Mike was still several weeks away. While at Menards on a weekend, I came across a gentleman and his wife who were shopping. He was wearing an American Waterworks jacket, so I stopped him and asked him if he worked for them. He said he did and introduced himself as Tom Webbles. I explained my situation and asked him if he would mind if I asked him a few questions. He and his wife were so lovely. They patiently listened, and Tom happily answered all of my questions.
My meeting with Mike Radosevich came next. Mike was pleasant and professional from the beginning, and he genuinely showed concern for our family as we were dealing with the mold issues in our home. He even made a way for the work in our home to be expedited so that we could try to get most of the entire project (beyond just their work) finished before I returned to school for the Fall. (I’m a teacher.) Before the work began, we also met Jeremy Girgen who brainstormed with Mike and helped us negotiate some solutions for running the Sanidry system. (Our home runs on a boiler/baseboard heating system and not a furnace with central air so it wasn’t a straight-forward install.) Jeremy shared a lot of basement expertise with us throughout the entire process.
When it came time for the actual install, Matt Zeller and his crew were fantastic. They walked us through the entire process and answered any questions we had along the way. They were professional and experienced and had excellent workmanship. After their install, they asked if there was anything more that we would like them to clean up!
Mike has since followed up with us and has consulted with follow-up contractors as questions came up with framing around the new system. He has had excellent communication with us throughout the whole process and made himself available whenever we needed him.
Although the system is still so new, we trust that it will live up to its reputation. It was quite a pricey investment (and the rest of the reno project numbers continue to skyrocket out of control as every day there is something else to address!), but we do believe that what was installed will resolve our moisture issues.
I tell you all of this because I believe that customer service departments typically hear from dissatisfied customers and that owners/employers/CEOs should know when their employees/workers/crews go above and beyond.
Thank you for your time.
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