Testimonials for American Waterworks

I want to commend the team that worked with us. Josh, the consultant, who came out to give us an estimate was great. He answered all of our questions and was very knowledgeable. He was also very prompt in returning emails and messages. The team that came out to our house to place the system was awesome as well! Jose, the Foreman, and the two other gentlemen, Eddie and Luis, were on time and very professional. They answered all of our questions and updated me along the way on everything they were doing. They went above and beyond and finished the job in one day versus two. American Waterworks should be very happy to have such hardworking employees. Thanks for a job well done! 

Dustin,  Great crew, and I think they did a terrific, careful, and complete job. I really appreciated Arturo's efforts to make sure we got what you and I had talked about. Like you (and Arturo) said, getting around the plumbing was "easy." It still looked hard to me. Thanks for your assistance and patience. I'm really looking forward to spring and the melting snow now.  Tom 

Great customer service!

Tim was professional and knowledgeable with the home inspection. He was able to explain exactly what we needed, give us some options and find us the best price for our budget. The crew was efficient, professional and respectful. They really did a good job. 

I can't say enough about how great the crew was to work with. Dylon, Jonathan, Corey, and Carlos were all so pleasant and professional. Any questions that we had wrere quickly answered, they all kept us informed about what they were doing and what was going to happen next. I appreciated the respect that the guys showed me, my husband, our home, and even our dog! But the best news is... The basement is already noticeably drier and doesn't smell must anymore! Thank you, American Waterworks! 

We are SO impressed with our basement in Lanesboro!!!!!!  It went from a gross swamp to livable space. We never thought it would be this improved. Even halfway would have been worth the money, but now we have doubled our usable space! Thank you so much for saving the basement in our Victorian! The extensive renovation upstairs is definitely worth it now!

Sheri Gibson of Roberts, Wisconsin chose to have American Waterworks do Waterproofing work on their home because of the statements she has heard from previous customers, along with the quality of work ethic and products. She thought the office staff was outstanding, and she said our Design Specialist, Shane Nephew, spent five hours with her helping to solve her current problems. "He was great," said Gibson.  She thought the overall installation process was fantastic and thought our foreman, Edgar Miranda, and his crew worked respectfully, they were on time and performed great work ethic!  "I find your company to back up all five stars given. You are as great as your website says you are!" 

We really enjoy your crew coming!! They are prompt and Very Professional when they are here!! They take the time to explain what they did and answer all of our questions. They come prepared with everything I requested when I made the appointment. We asked about your radon system.....Totally Prepared!!! We bought the system!!!  😁 We totally recommend your company!!! I would give American Waterworks a 10 Star!!!!! Dakota and Tyler were here to install our radon system. We were Very Happy with their work!! They were Courteous and ready to answer any of my Questions. Everything was cleaned up when they left. All your crews that have come here, were Always Professional.....Very Well Trained!!! Thanks American Waterworks!!!

Ben was very knowledgeable & right on target.  Very pleased with everything they have done for us.  Will continue to refer to others. 

Hugo and his staff were exceptional! We couldn't have been happier with their work and clean up. The three men worked harder than any other servicemen we have ever had come to our house. They were beyond excellent! Please thank them for us! 

The office staff was quick to set up our appointment. The service technician, Kyle, patiently explained the entire process for our waterproofing annual maintenance. He answered all of our questions, was friendly, and very accommodating. We are very pleased with the service department! We will continue to use American Waterworks. See you next year! 

The Design Speciliast I met with was Dustin Loftus. I had a great experience with him, and he represented the company well. After meeting with him, I was excited for the installation of our waterproofing project. Austin Lucas, Jeromy Anderson and Matthew Hendrix waterproofed a portion of my basement. The team at American Waterworks should know that they did nothing but a superb job. From the time they arrived until we waved goodbye, they were friendly and informative and did excellent work. I would like to see them receive some sort of attaboy or at least some sort of recommendation for making the company look so stellar! 

Our experience with American Waterworks was great! The Design Specialist, Mike, was very thorough, easy to talk to, and very professional. The pricing for our waterproofing and radon mitigation project was competitive. The Foreman, Raul, and his crew were absolutely excellent! Very satisfied with the work completed, and the cleanup was great. Raul and his team exceeded our expectations! Incredibly hardworking! Thank you! 

My Design Specialist, Mac, was very thorough in his presentation and gave good answers to me about the scope of the project. Jeromy and his installation crew used floor covers and plastic curtains to mitigate the clean-up. They were considerate and effective.  At our first meeting with Jeromy and workers, they extended cordiality and determination to do their best work. They performed as promised! I was at high-level stress because of a mishap with a city sewer line. Thank you for understanding my anxiety! 

Impressive office staff. I've had Ben as the Service Technician a couple times, and he is always very pleasant and very efficient. I'm so thankful for this working waterproofing system, especially when it rains non-stop like it has!!