Testimonials for American Waterworks

You guys took care of our basement last year, and we noticed our pumps were running last night after all of the rain, and no water came in! We used to have to wake up during heavy rain to vacuum up water. But now we are planning on getting a cozy carpet in the basement! Your customer service is also fantastic! Thank you, American Waterworks! :)

The person who took our call was prompt and most helpful regarding our appointment dates and times. Ben is a keeper! He has serviced our sump pump and back-up for at least four years now. He always goes the distance for us. He also takes his time to explain all the tests and checks. From sump pump installation to re-checks, to our cement-lifting, we are always pleased and grateful with American Waterworks. They help provide peace of mind from a lot of water worry! 

I wanted to finish my basement and eliminate the remaining 10% of water issues. I found the American Waterworks website and looked at all three minute videos which was informative. I contacted them by phone and a packet with their services listed arrived shortly after with more information. I had a company representative come to the house and take measurements and inspect the basement for what they had to do. Very professional and represented the company well. The price was lower than what I had estimated and received discount for the preferred payment option. The three-man crew arrived right on time, worked hard, only taking a break for lunch that we gave them. The entire job was done in about 8 hours. I was very pleased and impressed. This was is December of 2016. They advised that since the ground was frozen, they'd have to come back in the spring to finish the outside underground portion. In May of 2017, a representative contacted me to arrange a date. A different crew arrived on time and finished in about 2 hours. Very professional. 

The office staff was very helpful! The Design Specialist, Dustin, went right to work inspecting our home. He was very nice and really knew what he was doing. The installation crew was very good and well organized. They did a really nice job and cleaned up everything very well. We are very satisfied with the entire process! 

I wanted to pass along my high regards for Alex Whitney, Service Technician. Alex provided my first annual inspection. Alex was prompt, cheerful, and very patient with my many questions. He reviewed/inspected all the work done. Alex gave me an excellent primer on my sump system and improved the drainage gradient. I hope you are as pleased with Alex's dedication and skills as what I witnessed. 

I was made aware of American Waterworks after I saw an advertisement on TV. Then, I went to a Home Show in Eau Claire and talked with the design specialist there. I also spoke with a few other people who have used American Waterworks in the past. The office staff was very nice and helpful. The design specialist, Chad, was wonderful. He answered all of our questions and got back to us when we called him. He knows his stuff and is very direct and honest. The installation process was good and quick! The crew was very polite, cleaned up after themselves, and were good, hard workers!! I would recommend American Waterworks to others, and am overall very pleased with our waterproofing project so far! 

American Waterworks was recommended by Dean Frokjery with Perma-Dry Waterproofing in St. Croix Falls, WI and I'm very happy with my decision to go with you guys. The office staff was very responsive and helpful. As with all high-quality enterprises, you guys were "bunched up" but you got back to me with an earlier opening, which was awesome! The Design Specialist who came to my home and analyzed our problem and suggested a solution was absolutely outstanding! We had work done by two other companies and had bad results, but this representative was fantastic! The installation process and crew was also the best! They were hardworking, polite, and competent. We are very pleased, and we look forward to your maintenance visit to check on everything for us. Thank you! 

Very Friendly & Helpful... Couldn't ask for nicer people to deal with!

Thank you American Waterworks for your excellent installation of our basement system! Over the last 17 years we have dealt with water in our basement on an on/off basis and always hated it when we had to clean up water and move or throw stuff away. You installed our system last summer and I am sleeping so much better and smile every time I hear the pump run - sending water outside! What a Blessing your organization is!

Any conversations with the office staff wre upbeat and friendly. They were very knowledgeable and capable of directing my call to appropriate personnel. Brian R. was very knowledgeable, personable, and down to earth. Brian's a keeper! Troy and Chris know the in's and out's of heir job. They are very down to earth, hardworking, and gave 110% on a very hot day, and the cleanup was great. I highly recommend American Waterworks for the work recently done in our basement. I sleep better knowing all is well in our basement and with our outside concrete improvements. Thank you! 

The office staff is always very friendly and helpful. If they don't have the answers, I can count on them finding someone who can assist in answering my questions. Mitch, my serice tech, was very knowledgeable and personable. He answered my questions fully. I appreciate Mitch for adding written notes on my "service record." That's a good base line for future services. The cleanup was very good also; you wouldn't have even known he was here! 

I had an internal drainage system installed on November 30, 2020. Edgar was the Foreman/lead technician. I had 6+ inches of rain from Saturday to Sunday this past weekend. Thanks to American Waterworks, the inside of my house is nice and dry! Thank you! That rain paid for my system right there. IT would have been awful had I not had it! The photos are of my front lawn and the side lawn during the worst of the storm. Thanks again! 

They showed up right on time and proceeded to hang plastic sheeting to control the dust from flying out of the work area. They also put tarps down to protect the floor and steps. They quickly took out the concrete floor that they needed in order to do the work. Once they were done with that, they quickly installed a sump pump and related plumbing, and replaced the removed concrete. After they removed the plastic sheeting, the only way you could tell they were there is by the fresh concrete part of the floor, and so far, there is no water in the basement. 

We had 4 inches of rain and no water in our basement after our waterproofing system was installed! The office staff was great. The system design specialists, Rick Weber, was excellent, and the crew was great! They worked hard non-stop. 

We saw American Waterworks truck at our neighbor's house, which led us to research the company. The customer care staff were very nice to deal with and very quick to respond. My Design Specialist, Michel, was very good to deal with and excellent in addressing my questions. He was an excellent communicator! And the design seemed great.  The crew that came out to my home was fantastic! They were so nice to deal with and they were even kind to my dog! Overall, the whole process was great. Hopefully this will help our basement to be dry. We look forward to the spring when they'll dig the line for the sump pump outlet. Thank you!