Testimonials for American Waterworks

The project was completed ahead of schedule with very little interruption of usual household activities. I was also impressed with the attention to detail of the finishing process and detailed clean up.

I was freaking out when our basement started leaking water. I called a couple of different places and American Waterworks were able to get me an appointment before the others. The rep that came out for the quote was super informative and lead me through all my options with ease. There was no pressure to chose the most expensive options which was not what I expected. Another plus was that they pair with a company that offered financing. I set up my appointment for the work to be done and, when the day came, they showed up on time. They were very polite and professional. They were also very careful and respectful of our home and cleaned up their mess when they were done. We only did half of our basement for now (the half that was leaking) but I will definitely be having them do the other half in the future! Thanks again American waterworks!

The process was clear and straightforward from the beginning. The crew showed up on time, did great work, kept a clean work area, and were respectful of my property. They were great about answering my questions as they were doing the work. I would highly recommend American Waterworks.

Our guys did a great job! There was no mess throughout the house, and they were able to use the egress window for the removal of the installation products. Overall, very good work from an excellent crew! I was given a timeframe for completion and the work was completed on time. 

I thought the work crew went above and beyond my expectations. Their follow-up was great as well. We are thinking of adding another egress window in the spring and we would love to the same crew again. Thank you! 

Very courteous staff. Was notified before our appointment to touch base, and employee was on time. Very smooth service and they got our pump serviced and ready to go!    

We checked out other products, but what American Waterworks provides is the best! We called the provided references and sought out advice from previous customers. The office staff was great to work with and went over everything we should expect during the job. The Design Specialist came into our home and was very friendly and answered all of our concerns. Tremaine and the rest of the installation crew did a great job. They did a walk through with us before and after the project and made sure the things we had to leave in the basement were covered up to keep out dust. They didn't leave behind a mess! Thank you! 

We had a great experience with American Waterworks! From the first phone call to the end, everyone was very professional, polite and always kept us in the loop. Everything was explained very thoroughly, and all questions were answered promptly. I would highly recommend them for your basement needs! 

Kiko, Diego, and Fernando worked tirelessly to install the system all week in incredible heat. They are very focused on attention to detail and making sure everything was done meticulously. They made sure everything was explained thoroughly and all questions were answered. They had everything cleaned up and nothing out of place when they were finished. I just cannot say enough how wonderful this crew was!

I had some moisture under my carpet and I called to make an appointment to have someone come and check my tile system. The staff was very nice and got an appointment set up fairly quickly. Travis came and looked everything over. The system was functioning as it should. There were some minor issues with water seepage. Travis was very helpful and answered every single question I asked, which was quite a few. The next day, he was back and installed the Sani-Dry system. Travis was very efficient and explained everything as he did the install and answered even more questions that I had. He cleaned up with little mess he did make before he left. I would recommend American Waterworks to anyone who has water damage or is thinking of getting a system installed. Thank you, Travis!

We had water in our basement several years ago and hired American Waterworks to fix our recurring issue. It was the 2nd time we had to redo our basement due to water damage. The sales person spent a lot of time going over our options and answered any questions we had. He was very knowledgeable and cared that we fixed the problem the right way, not just put a ban-aid on it. We installed WaterGuard around the perimeter of the entire basement and the 10 mill poly barrier on walls. We also installed the sump pump with battery back up in case we were to lose power and for peace of mind. The staff came in, sealed the basement off and worked fast. Everything was completed in just a couple days and cleaned up nicely when they were finished. We have not had any water in our basement in over 6 years and no musty smell either. We no longer worry at all when it rains, because American Waterworks fixed our problem. Thank you!

The office staff was friendly and knowledgeable. The crew was very courteous and easy going. They did a great job. We have been very happy with American Waterworks, their products and service. We have recommended your company to many of our friends and neighbors. Thank you for all you do! 

We couldn't be happier with your company & service.  Also, we would like to thank you for squeezing us in so we could close on our home on time.  Dustin was professional, courteous and answered all our questions.  

We had American Waterworks fix our crawl space this past winter. We live on a lake and after the wet fall we had 7 inches of standing water down there. They raised the sagging floor with several jacks, put in a drain tile system, encapsulated the crawl space, installed a sump pump, and a dehumidifier. The crew was awesome having to do all that work in our 3’ crawl space. After the snow this winter, that sump pump ran a lot this Spring and we couldn’t be more pleased with the job they did. Very professional. Worth every penny.

They were very polite, very hardworking, and happy doing their job! We would hear them laughing and whistling. Each night, the worksite was swept clean and looked neat. Juan was very knowledgeable about what he was doing. We think this crew should get a big raise! Thank you for the wonderful work!